Designed by NHS transformation experts

Ask Amanda: AI-Powered Training and Support for NHS Clinical Systems

Miscoded records. Missed workflows. Inaccurate reporting. When staff lack confidence on clinical systems, the consequences ripple across your entire trust — from commissioner returns to patient safety.

Amanda gives every member of staff instant, accurate answers about your EPR. Trained on your trust's own documentation. Available the moment they need it.

Book a DemoSee how it works ↓
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PALLAS
Ask Amanda
Amanda
Hi, I'm AmandaYour NHS clinical guide
How do I access a patient's caseload?
What does HoNOS assess?
How do I add a ward transfer?
Ask me about SystmOne…
Clinical systems guidance only
Information Governance

Built with Patient Safety at its Core

Amanda is a training tool, not a clinical system. We've built in multiple layers of protection to ensure patient data never enters the platform.

Automatic PII Detection

Amanda automatically detects and blocks any message containing patient identifiable information — NHS numbers, dates of birth, postcodes and more — before it ever reaches our servers.

No Patient Data. Ever.

Amanda is trained exclusively on your trust's operational documentation. It has no access to your EPR, no patient records, and no clinical data of any kind.

Audit Ready

Every PII detection event is logged with a timestamp and user ID — giving you a clear audit trail to support DTAC and DSPT assessments.

Better trained staff. Better data. Better outcomes.

When clinical staff know how to use their systems properly, everything downstream improves — from the accuracy of a single patient record to the integrity of your trust's commissioned reporting.

Pallas isn't just a training tool. When staff record data correctly and consistently — because they know exactly how to use your clinical systems — your trust gains accurate operational reporting, defensible commissioned outcomes, and the evidence base to justify continued investment in clinical services. Poor EPR training doesn't just frustrate staff. It corrupts your data.

93%cheaper
Cost vs Traditional Training
One trust licence vs £500–800 per head, per year
24/7
Always Available
Night shifts, weekends, bank staff — no waiting for the helpdesk
Trust‑specific
Not Generic Content
Amanda knows your exact clinical system configuration, mandatory fields, and local SOPs

The downstream effect of better training is often invisible until you measure it: fewer data quality errors, more complete outcome measures, cleaner MHSDS submissions, and commissioned reports you can stand behind. Pallas makes that measurable.

Meet Amanda

Your trust's own AI clinical systems guide — trained on your SOPs, your configuration, your workflows.

app.pallas.ai/amanda
PALLAS
Ask Amanda
Recent
How do I discharge a patient?
2m ago
Mandatory fields for HoNOS
1h ago
Adding a carer in Rio
3h ago
Uploading scanned documents
Yesterday
SC
Sarah Chen
CPN · Northgate MH Trust
Amanda
Amanda
ready to help
You
How do I discharge a patient in Rio?
Amanda
Open the patient record and go to the Discharge tab. Select discharge reason, enter date & destination, add a 50-char minimum summary. Complete HoNOS, then Save → Confirm Discharge.
Sources: Discharge SOP (SOP-DIS-07).pdf
Ask me anything about Rio…
Training guidance only. Always follow clinical judgement and trust protocols.
Quick Reference
Discharge Checklist
HoNOS required
Discharge reason (mandatory)
50-char min summary
Save → Confirm
HoNOS Recording
12 subscales (0–4)
Within 5 working days
Mandatory Fields
NHS Number (verified)
ICD-10 diagnosis
Care coordinator
Frequently Asked
How do I discharge a patient?
How do I add a carer?
How do I record a CPA review?
Northgate Mental Health NHS Trust

How it works

From zero to a fully trained clinical AI in under 24 hours.

01
Trust Onboarding

Your Pallas admin uploads your trust's clinical system SOPs, configuration guides, and quick reference documents. Takes less than a day.

02
Amanda Learns

Amanda indexes your documents using RAG — retrieval-augmented generation. Every answer is grounded in your trust's specific setup.

03
Staff Get Guidance

Staff ask questions in plain English. Amanda responds with precise, step-by-step clinical systems guidance — available 24/7, always up to date.

A fraction of the cost of traditional training

One simple annual licence per trust. No per-user fees. No surprise costs.

PallasTraditional
Annual trust licenceFrom £15,000/year£500–800 per head
Availability24/7, instantScheduled sessions
Content currencyLive — updates when you uploadStale within weeks
ScopeYour SOPs, your configGeneric curriculum
Scales with your trustUnlimited users includedCost grows with headcount

Built for NHS Information Governance

Every aspect of Pallas is designed around NHS IG requirements and UK data residency.

🛡️
AWS Bedrock
eu-west-2 (London)
☁️
Azure OpenAI
UK South
DSPT Compliant
Data Security & Protection
🔒
No Patient Data
System guidance only

Get in touch

Interested in a demo or want to find out more? We'd love to hear from you.

help@pallashealthai.co.ukBook a Demo